- What is plasticblower.com’s return policy?
- How do I return a product?
- Sales tax
- Shipping and Handling
- What products are excluded from returns?
- Limitations of Liability
- Warranty Limitations
- Product Assistance
What is Plasticblower’s return policy?
If you are not satisfied with a product, contact us within 30 days of receipt. A refund may be arranged excluding freight charges upon inspection. Returned merchandise must be shipped in original packaging, freight prepaid, unused, and in resalable condition, and are subject to 15% restocking fee. Plasticblower.com inspects all returns and reserves the right to refuse credits on damaged, misused or non-resalable items. Your only obligation is the freight charge and stocking fee where applicable, provided your return is complete with original packaging, all documentation, warranty cards, cables etc. Plasticblower.com reserves the right to authorize product returns after 30 days have passed from the invoice date. If the product is accepted after this period, it is subject to a 15% restocking fee and credit will be issued toward future purchases only.
Return authorizations may be obtained by calling Customer Service at 713-623-1216.
How do I return a product?
Online Returns Call Customer Service at (713) 623-1216 to process your return.
Please have the following information on hand when calling or using our Online Returns Center:
- Customer name
- Invoice number
- Serial number (if applicable)
- Reason for return
Customer is responsible for payment of all applicable state and local taxes, or for providing a valid sales tax exemption certificate. When placing an order, Customer shall indicate which products are tax exempt.
Shipping and Handling
Shipping and handling charges are non-refundable for all returns. The customer may also be responsible for return shipping charges, insurance and shipment tracking for returned merchandise. For certain returns, UPS Shipping Labels are provided. Please note that while shipping labels may be issued for your convenience, return shipping charges may be incurred depending on the reason(s) for return. Plasticblower.com is not liable for delays in delivery or in performance or failure to manufacture or deliver, due to (1) causes beyond its reasonable control, including errors in manufacture or (2) acts of God, acts of the Buyer, acts of civil or military authority, priorities, fires, strikes, or other labor disturbances, floods, epidemics, war, riot, delays in transportation or car shortage, or (3) inability on account of causes beyond its reasonable control to obtain necessary labor, materials, components or manufacturing facilities. In the event of any such delay, the date of delivery or of performances shall be extended for a period equal to the time lost by reason of delay.
What products are excluded from returns?
Please note that items that has been used are non-returnable unless they have any failures.
Limitations of Liability
In no event shall plasticblower.com or TEXEl-SEIKOW U.S.A., Inc. be liable for indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Warranty limitation is two years after the shipment of the items. This Warranty does not apply: (a) to consumable parts, such as sheaves, bushings, belts, or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (c) to damage caused by use with a third party component or product (d) to damage caused by accident, abuse, misuse, fire, earthquake or other external cause; (e) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of TEXEL-SEIKOW U.S.A, Inc.; (f) to an plasticblower.com product that has been modified to alter functionality or capability without the written permission of TEXEL-SEIKOW U.S.A., Inc.; (g) to defects caused by normal wear and tear or otherwise due to the normal aging of plasticblower.com
For assistance on products purchased from Plasticblower.com, contact at 713-623-1216.